Refund and Returns Policy for FashionSuri

Effective Date: January 7, 2025

At FashionSuri, we strive to provide the best shopping experience and ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting a refund.

1. Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Time Frame: You must initiate a return or exchange within 30 days of receiving your order.
  • Condition of Items: Items must be unused, unwashed, and in their original packaging with all tags attached. Items that have been worn, damaged, or altered cannot be returned or exchanged.
  • Non-Returnable Items: Certain items, such as personalized or custom products, sale items, and gift cards, are non-returnable. These items will be clearly marked at the time of purchase.
  • Return Process: To initiate a return or exchange, please contact us via email at info@fashionsuri.com or through our website. We will provide you with the instructions on how to return your items.

2. Refunds

Once we receive your returned items and verify their condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note the following:

  • Refund Process Time: Refunds can take up to 7-10 business days to be processed after we receive your returned item(s).
  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
  • Partial Refunds: We may issue a partial refund if the returned item is not in its original condition, is damaged, or missing parts not due to our error.

3. Exchange Process

If you would like to exchange your item for a different size, color, or product, please follow these steps:

  1. Contact us at info@fashionsuri.com with your order number and the item(s) you would like to exchange.
  2. We will guide you on how to return the item and request a replacement.
  3. Exchanges are subject to product availability, and if the item you request is out of stock, we will issue a refund.

4. How to Return an Item

To return an item, please follow these simple steps:

  1. Contact us via email at info@fashionsuri.com or through the return request form on our website.
  2. Provide your order number, product details, and reason for return (e.g., size issue, change of mind, defective item).
  3. We will send you a return shipping label or instructions on how to return the product.
  4. Pack the item securely in its original packaging, including any tags, receipts, or documentation.
  5. Ship the item back to the address provided by our customer service team.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will provide you with a pre-paid return label and issue a full refund or replacement once the item is returned.

Please include the following details when contacting us about a damaged or defective item:

  • Order number
  • Description of the damage or defect
  • Photos of the damaged or defective item

6. Shipping Costs for Returns

  • Customer-Fault Returns: You will be responsible for the shipping costs associated with returning items that are being returned due to reasons other than an error on our part (e.g., you changed your mind or ordered the wrong size).
  • FashionSuri-Fault Returns: If you received a wrong or defective item, we will cover the return shipping costs.

7. Contact Us

If you have any questions about your return or refund, or need assistance with the return process, please contact our Customer Service team:

We value our customers and are committed to ensuring your satisfaction with every purchase. Thank you for choosing FashionSuri.

This Refund and Returns Policy is designed to comply with applicable consumer protection laws.